Getting Started

welcome to our practice

We appreciate your interest in our practice and we want to make it easy for you to get started. First, learn more about our services. We offer services for adults, children and adolescents, as well as psychological testing services.

pre-scheduling questionnaire

To better serve you and to ensure that our providers are rendering services within their scope of practice, we request that all potential patients complete the following brief questionnaire.

Completing this mandatory questionnaire is the first step of the scheduling process, but if it does not appear that our practice can meet your treatment needs, we will notify you directly.

Completing this questionnaire does not result in active patient status in our practice, and no therapeutic relationship exists until you become an active patient and have your intake appointment scheduled.

questions?

• For testing and academic services contact (804) 673-0100 x 256 or agarrigan@wfpofva.com.
• For therapy, medication management, and other services contact (804) 673-0100 x 212 or shonshell@wfpofva.com.

your first appointment

Insurance and fees: Contact your insurance carrier to make certain that your clinician is “in network” and find out what any out-of-pocket costs will be. (Note: Our group is in network for Anthem; we cannot accept most other managed care plans.) You can contact our billing specialist at rlovelace@wfpofva.com for a billing estimate based on your Anthem plan benefits. You may choose to be self-pay. Contact our billing specialist at rlovelace@wfpofva.com for more information regarding our self-pay rates.

Intake paperwork: Patients will be required to complete registration paperwork in the TherapyNotes patient portal once their account is created. For more information on which forms to complete and how to access them, please contact the appropriate Referral Coordinator:

• For testing and academic services contact (804) 673-0100 x 256 or agarrigan@wfpofva.com.
• For therapy, medication management, and other services contact (804) 673-0100 x 212 or shonshell@wfpofva.com.

Sessions are 45 minutes. When your child will be the focus, an adults-only meeting is generally the way we will begin.

Cancellations: Appointments are held for you. If you can’t make an appointment you must cancel it 48 hours ahead of time or you will be billed for a missed appointment.

Clinicians keep their own follow-up schedules with established patients (list of clinicians with telephone extensions).